Senior Manager, Insights - Teamfight Tactics

The Insights discipline helps empower Rioters' decision-making to be more data-informed. We're an interdisciplinary group of scientists, consultants, and strategists from all sorts of backgrounds who join together to represent and advocate for gamers around the world. We believe that illuminating the globally diverse experiences, behaviors, and needs of gamers is essential to Riot living up to our player-focused mission. We're a group united by our love of games, science, and helping others succeed.

As the Senior Manager of Insights on the Teamfight Tactics team, you will be leading and growing the researchers on the Insights team that informs and advises the design, development, and execution of products and experiences for Teamfight Tactics. The Insights team supports products through their entire lifecycle: from opportunity identification, through product development to post launch performance. This role emphasises a researcher skillset as you will function as the craft lead for that discipline.

Responsibilities:

Work on cross disciplinary projects to generate insights that inform gameplay content, cosmetic content, and metagame systems
Leverage advance problem solving and data synthesis skills to form a deep understanding of the product, and partner with senior stakeholders to shape long term game development strategy
Be accountable for the delivery of Insights research on the team
Drive initiatives that maintain research excellence and strategic thinking on the team, including providing peer review and feedback, evaluating new tools and contributing to long-term staffing plans
Provide career guidance and mentorship, working direct reports to establish a roadmap of growth opportunities that build into a satisfying career
Establish working relationships with other Data and Insights teams across the organization

Required Qualifications:

7+ years of experience with user research, market research or a related field of behavioral analysis; graduate degrees in related fields count towards experience (psychology, human-computer interaction, human factors, marketing, or communications)
2+ years of professional industry experience in gaming, entertainment, or consumer products
2+ years of experience managing individuals and teams
Proficiency with large user research tools such as Qualtrics, QuestionPro, or Sawtooth

Desired Qualifications:

Experience working on a live service game with a free-to-play model
Existing familiarity with Teamfight Tactics

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role!

Our Perks:

Riot focuses on work/life balance, shown by our open paid time off policy and other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner, and children, and a 401k with company match. Check out our benefits pages for more information.

Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code. Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming.

It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:

Safeguarding confidential and sensitive Company data
Communication with others, including Rioters and third parties such as vendors, and/or players, including minors
Accessing Company assets, secure digital systems, and networks
Ensuring a safe interactive environment for players and other Rioters

These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.