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Program Management Group

Technical Program Manager - Live Operations

Shanghai, China

Job Id: REQ-0008633

Riot’s mission is to put players at the center of everything we do.  We do this by continuing to evolve and deliver new experiences to players with games like Teamfight Tactics, Legends of Runterra, VALORANT, and League of Legends. Riot is also expanding into the world of music/multimedia with the release of our animated series Arcane and music from KDA and True Damage.  In short - it’s an exciting time to be a Rioter.

Technical Program Managers at Riot lead passionate, cross-functional teams to achieve player value through the delivery of large programs that are aligned with Riot's strategic priorities.

As a Technical Program Manager (TPM) at Riot, you will coordinate important development projects and lead the integration of Riot's Wild Rift . As a TPM for Wild Rift Live Operations,  you will As a Program Manager III on the Live Operations Program Management team, you will coordinate important development projects and  excel at condensing the million moving parts of platform development and game development into strategic points of focus between our development teams, smooth the process of and integration before, during, and after launch. 

Responsibilities:

  • Align autonomous teams towards cross-team programs centered around Riot's strategic technology priorities.
  • Create program plans with cross functional teams such as, creative, architecture, operations, technical teams, and leadership.
  • Evangelize processes and delivery methodologies to ensure we accomplish our program goals.
  • Facilitate and manage Agile project management ceremonies and processes for medium to large project teams.
  • Report on program performance, ensuring each program achieves milestones against its objective.
  • Organize program-level planning, communication, and team member rituals.
  • Manage risks and issues across programs and within teams.
  • Foster transparency and predictability by building and maintaining roadmaps for assigned programs.
  • Maintain partner relationships, providing visibility into workstreams and maintaining partner satisfaction.
  • Assist in the creation of product release and go-to-market plans.
  • Understand fiscal practices and controls, recording, and reporting on program expenditures & ROI.

Required Qualifications 

  • 2+ years of relevant industry experience
  • Excellent teamwork, team leadership, communication, and stakeholder management
  • Experience with iterative development methodologies like Scrum & Agile, and have used supporting software (i.e. JIRA)
  • Experience in software development, infrastructure, or live operations management
  • Familiarity with technical components of projects such as architecture, tools and deployment practices that development teams employ.
  • Desire to improve Riot's ability to make the impossible happen for players.

Desired Qualifications:

  • Previous program experience in a large distributed organization.
  • Experience managing hardware/software/video game products through the entire life cycle – from conception, development and launch to maintaining and operating a live service.
  • Experience working on software products in the gaming or entertainment space.

For this role, you'll find success through craft expertise and collaboration that prioritizes your fellow Rioters, who are the customers of your work. Being a dedicated fan of games is not necessary for this position!