Program Manager II - Games Studios BizOps & Strategy

Riot’s mission is to put players at the center of everything we do.  We do this by continuing to evolve and deliver new experiences to players with games like Teamfight Tactics, Legends of Runterra, VALORANT, and League of Legends. Riot is also expanding into the world of music/multimedia with the release of our animated series Arcane and music from KDA and True Damage.  In short - it’s an exciting time to be a Rioter.

As a Program Manager II on the Games Studios BizOps & Strategy (BOS) team, you will collaborate with the BOS team and cross-functional partners to streamline communication, define clear roles and responsibilities, ensure follow-through to drive progress, deliver on time, and standardize workflows and templates to scale operational value with efficiency and clarity.

Responsibilities:

• Build project plans with clear scope, goals, and deliverables with project leads
• Develop detailed work plans, schedules, map out partners and dependencies
• Proactively identify project dependencies, track issues, and ensure follow-ups
• Create and maintain documentations to bring clarity of responsibilities and alignment across teams, facilitating smooth project execution
• Monitor project progress, make necessary adjustments as needed, and communicate status updates to stakeholders
• Collaborate with cross-functional teams to establish clear processes and drive alignments on workflows
• Serve as the central point of contact to coordinate project progress
• Onboard partners to operational toolkits and processes to promote consistency and execution efficiency
• Manage change requests and flexible with problem-solving in creative ways

Required Qualifications:

• Strong project or program management skills and pipeline management
• Excellent communication and stakeholder management abilities
• Experience in documentation with great clarity and focus
• Problem-solving, critical thinking, and decision-making skills
• Strong ownership mindset, proficient in managing project schedules
• Experience with project management software/tools (e.g., Airtable, Gsheets)

Desired Qualifications:

• Adaptive and flexible in a fast-paced, cross-functional environment
• Previous experience managing large-scale programs or multiple concurrent projects
• Knowledge of Agile methodologies or relevant certifications is a plus

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes your fellow Rioters, who are the customers of your work. Being a dedicated fan of games is not necessary for this position!

Our Perks:

Riot has a focus on work/life balance, shown by our open paid time off policy, in addition to other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner and children, and a 401k with company match. Check out our benefits pages for more information.

Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code. Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming.

It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:

• Safeguarding confidential and sensitive Company data
• Communication with others, including Rioters and third parties such as vendors, and/or players, including minors
• Accessing Company assets, secure digital systems, and networks
• Ensuring a safe interactive environment for players and other Rioters

These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.