The world is full of bad actors. People who want to steal data, cause issues, play Teemo, you know, the usual. We want players to know that their accounts and personal data are safe so we have been ramping up our security and privacy efforts. This year, after a long time coming, we officially launched 2FA to help improve player security. Next up, we are about to take a new step to delete very inactive accounts!
People go AFK, we get it. But sometimes they never come back. We use your data to improve your experience, and if you don’t need it, we don’t either. We’re committed to only keeping data around for as long as necessary, and this means removing accounts that both haven’t been active in a while and never did much to begin with (e.g., never bought anything, played many games, unlocked much content, etc). We want to respect player’s decisions and privacy by removing their data. We welcome these players back at any time and invite them to create a new Riot Games account whenever they are ready.
What is an inactive account?
A Riot Games account is considered inactive when there has not been any login activity across any of our games, applications or web properties for over three years.
That means that even if you haven’t played a game in a while or logged into a game client, your account will still be active if you’ve logged into any of our web properties such as riotgames.com, support.riotgames.com, leagueoflegends.com, lolesports.com, valorantesports.com, etc.
What inactive accounts are being deleted?
We have adopted a very conservative policy for determining which inactive accounts are being terminated. Accounts must meet all of the following criteria in order to be considered eligible for deletion as a result of inactivity.
Account is inactive (see Definition above)
Account did not purchase any game currency in its lifetime
Account did not receive any game currency in its lifetime
Account has played fewer than 20 hours
Account does not own any rare limited edition game entitlements
As you can see, our policy is very specific and will not apply to most of our players. This inactive account deletion process will run on an ongoing basis.
Will I be notified if my account is subject to deletion?
Absolutely! If your account has been marked for deletion due to inactivity, you will receive an email at the email address we have on file for your account. You will not be able to log into any of our games, applications or web properties with the exception of support.riotgames.com.
How can I prevent my account from being deleted?
We will begin enforcing this new inactive account deletion policy over the next few months. If you receive an email about your account being subject to deletion due to inactivity, you can visit Player Support, login to your account, and follow the instructions to opt-out of the account deletion!