Senior Technical Product Manager - Global Player Support

Riot’s mission is to put players at the center of everything we do. We do this by continuing to evolve and deliver new experiences to players with games like Teamfight Tactics, Legends of Runterra, VALORANT, and League of Legends: Wild Rift. Riot is also expanding into the world of music/multimedia with the release of our animated series Arcane and music from KDA and True Damage. In short - it’s an exciting time to be a Rioter.

As a Technical Product Manager III (TPM) at Riot, you will combine deep experiences with product leadership capabilities to provide players with essential features and supporting systems. As the TPM for Core Integrations in Global Player Support, you will be responsible for setting the direction and vision for our core platform technologies that power our ability to support players around the globe. You will work with other product leaders within our support organization to understand the current and future needs of the organization, and work collaboratively to develop a roadmap to get us there. You will partner with our game teams to define and evolve our integration strategy, ensuring we have the capabilities we need to build world-class support experiences for our players. You will report to a Senior Manager of Software Engineering.

Responsibilities:

Define and drive a vision, strategy and roadmap for Global Player Support’s Core Integration team to meet the current and future goals of the organization
Manage all customer and partner relationships including game and platform teams that integrate with Riot’s Global Player Support platform
Manage the product team backlog, create a product roadmap, foster a culture of improvement, and facilitate development practices for the team
Effectively manage dependencies across multiple organizations, ensuring we are prioritizing the most impactful work
Actively manage project scope as a result of customer and partner communications and ensure the product team is aligned with Riot’s objectives
Partner and collaborate with Engineering Management, Technical, Design, and Quality leads within the Global Player Support organization to align on the product and technical plan the team executes on

Required Qualifications

5+ years of relevant industry experience, preferably in support organizations
Bachelor’s degree in Computer Science or related field, or equivalent experience
Understanding of distributed systems, and service to service communication patterns
Hands-on experience leading agile (scrum) teams
Experience working collaboratively on a cross-discipline team
Experience with Java applications at Production Scale

Desired Qualifications:

Experience with API Gateway technologies
Familiarity with Spring Boot
Familiarity with CRM systems (Zendesk, Salesforce, etc)
Familiarity with temporal.io or similar business process automation solutions
Experience developing, integrating, and scaling AI-powered solutions (model training and deployment, generative AI, RAG, etc)

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about the experiences of players, this could be the role for you!

Our Perks:

Riot has a focus on work/life balance, shown by our open paid time off policy, in addition to other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner and children, and a 401k with company match. Check out our benefits pages for more information.

Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code. Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming.

It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:

Safeguarding confidential and sensitive Company data
Communication with others, including Rioters and third parties such as vendors, and/or players, including minors
Accessing Company assets, secure digital systems, and networks
Ensuring a safe interactive environment for players and other Rioters

These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.