Insights Analyst III - VALORANT, Cross VALORANT Experience

The Insights discipline helps empower Rioters' decision-making to be more data-informed. We're an interdisciplinary group of scientists, consultants, and strategists from all sorts of backgrounds who join together to represent and advocate for players around the world. We believe that illuminating the globally diverse experiences, behaviors, and needs of players is critical to Riot living up to our player-focused mission. We're a group united by our love of games, science, and helping others succeed.

As an Insights Analyst III, you’ll join the Insights discipline – the group of researchers, analysts, data scientists, and strategists responsible for solving problems and executing analyses that enable Rioters to make difficult decisions with confidence. You’ll be part of an interdisciplinary team and work closely with Rioters from other disciplines (designers, artists, producers, etc.) to conduct studies and analyses that’ll inform the features, systems, and experiences of our products. Your background in data analysis and strategic decision-making will ensure that you’re an effective advocate for players and can provide strategic mentorship about their wants, needs, and behaviors.

As an Insights Analyst III on VALORANT, you will work with the Cross-Valorant Experience (XVX) team, supporting the development of the holistic player journey in VALORANT, from the new player experience to long-term player needs. You will use data to answer questions such as:

How do we improve the new player experience?
How are players engaging with features in the game client?
How healthy is the state of Valorant’s technical performance?
And much more!

You will use your quantitative analysis -- including supporting generation and implementation of telemetry, developing quantitative models of product health, and generating foundational dashboards – to improve the player experience of VALORANT. You will also use your strategic thinking to help teams interpret complex trends, break down ambiguous problems, craft principles for success, and identify the right paths forwards. If you're looking to use your analytics toolkit and collaborate with designers and product owners to create industry-leading and player behavior systems, this is an excellent opportunity for you.

Responsibilities:

Partner with product teams to produce frameworks and insights that improve the existing competitive and player behavior systems in VALORANT
Work with leadership to prioritize development, taking into account delivery timelines, product impact, and opportunity cost.
Identify the most impactful product questions and partner with data and engineering to implement the telemetry necessary to answer those questions
Communicate strategic recommendations and product outcomes to business leaders and decision makers
Use your storytelling skills to share your results with other Rioters
Become the data expert for the broad collective Valorant player experience
Work collaboratively with a cross functional team of designers, product managers, and engineers

Required Qualifications:

6+ years of experience in business intelligence, economic analysis, or related fields
Proficiency in SQL, can maintain complex spreadsheets, and experience with Tableau or other data visualization tools
Deep love for the scientific method - developing and testing hypotheses, and reporting on outcomes are important functions
Experience breaking down complex problems and problem spaces using multiple business or product frameworks and creating solutions for our players and our business
Experience analyzing large datasets and communicating recommendations to leadership/partners

Desired Qualifications:

Advanced degrees in Economics, Behavioral Economics, Applied Mathematics, Statistics, Management Information Systems, a related discipline, or comparable work experiences
Can take broad questions and refine them into tightly-defined data requirements
Advanced in Excel, Powerpoint, and/or Tableau
Knowledge of Python, Spark
Experience working on a AAA game is preferred

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role!

Our Perks:

Riot has a focus on work/life balance, shown by our open paid time off policy, in addition to other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner and children, and a 401k with company match. Check out our benefits pages for more information.

Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code. Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming.

It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:

Safeguarding confidential and sensitive Company data
Communication with others, including Rioters and third parties such as vendors, and/or players, including minors
Accessing Company assets, secure digital systems, and networks
Ensuring a safe interactive environment for players and other Rioters

These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.