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Production Group

Manager, Technical Product Management - LiveOps

Los Angeles, USA

Job Id: REQ-0008121

Riot’s mission is to put players at the center of everything we do.  We do this by continuing to evolve and deliver new experiences to players with games like Teamfight Tactics, Legends of Runterra, VALORANT, and League of Legends: Wild Rift. Riot is also expanding into the world of music/multimedia with the release of our animated series Arcane and music from KDA and True Damage.  In short - it’s an exciting time to be a Rioter.

As a Manager, Technical Product Management (TPM) at Riot, you will combine deep experiences with product leadership capabilities to provide players with essential features and supporting systems.  As the TPM manager for Return to Service and Game Operations in LiveOps,  You will set the product direction, vision, and strategy for the technical operations of Riot Games, which will help our game incident management, operation toolings, game release, You will collaborate with and lead our global teams to consistently improve high-quality gaming experiences to our players worldwide.

Responsibilities:

  • Define and drive a vision, strategy and roadmap for Tech Operations in order to support  SRO/SRE, NOC, and Live Incident Management engineering for Riot game global operations 
  • Priority of Customer Needs & Customer Engagement 
  • SLA and KPI Definition & Adherence for the Initiative 
  • Ensure teams make clear commitments and deliver on them.
  • Assess the organization’s maturity, health, and composition to ensure that the organization is set up for success.
  • Ensuring teams are staffed efficiently and funded appropriately.
  • Management of Product Leads in the initiative 
  • The advocation of, and being able to speak to, the product direction set by your product partner.
  • Create and contribute ideas to areas beyond your immediate ownership across different teams and disciplines.

Required Qualifications

  • 6+ years of relevant industry and product experience
  • 2+ years of people management experience
  • Bachelors in CS, Math, or a related technical field, or equivalent practical experience
  • Excellent teamwork, team leadership, communication, and stakeholder management
  • Experience in SRE, SRO, incident management, product release cycle  
  • Experience owning/driving roadmap strategy and definition
  • The ability to balance long-term strategic objectives against near-term tactical wins.
  • Broad technical understanding of common operational and development challenges

Desired Qualifications:

  • Nice-to-have technical/engineering background
  • Have the hands-on experience to navigate around constraints while finding balanced tech solutions
  • Background in backend services, operations, or infrastructure preferably in the space of high-reliability systems
  • Nice to have experience of leading a global team
  • Business fluency in English, and can drive effective collaboration across language and culture

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role!

Our Perks:

Riot focuses on work/life balance, shown by our open paid time off policy and other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner, and children, and a 401k with company match. Check out our benefits pages for more information.

Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code. Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming.

  • (Los Angeles Only) Base salary range between $183,300.00 - $256,600.00 USD + incentive compensation + equity + 401K with company match + medical, dental, vision, and life insurance + short and long-term disability + open PTO.
It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance relating to an applicant's criminal history (LAMC 189.00).